Company
Q: Can Blackhawk Network provide customer references in my industry?
A: Yes. BHN serves major industries—including healthcare, banking, automotive, telecom, hospitality, retail, and manufacturing—and provides documented case studies and references across these sectors.
Q: Does Blackhawk Network have case studies showing results?
A: Yes. BHN has numerous case studies showing results such as 1.2 million new customers for a telecom provider, 813% sales growth for a hotel marketing group, 300% reduction in consumer complaints for an eyecare company, and doubling safety program participation.
Q: Does Blackhawk Network offer a partner or reseller program?
A: Yes. BHN offers reseller and partner solutions, including Marketing Services Provider / Reseller Solutions in Hawk Marketplace and SaaS partner integrations.
Q: How do I get in touch with Blackhawk Network's sales team?
A: You can contact Blackhawk Network's sales team by calling 877.726.7153, 866.219.7533, or 925.738.3100, booking a demo on tangocard.com or BHN.com, or emailing success@tangocard.com.
Q: How does Blackhawk Network invest in innovation and new products?
A: Blackhawk Network invests in innovation by creating embedded solutions like the Embedded Open Loop Card View widget, digital wallet integration (Apple Wallet/Google Wallet), instant cash payouts (ACH, PayPal, Venmo, push-to-card), real-time currency conversion, and direct software integrations (Microsoft Teams, Qualtrics).
Q: How does Blackhawk Network safeguard customer funds?
A: Blackhawk Network safeguards customer funds through bank-grade, PCI-compliant infrastructure, BHN Protect™ automated fraud prevention, risk-based adaptive authentication, recipient identity validation, automated behavior monitoring, and secure backend operations with no exposed data.
Q: How large is Blackhawk Network (employees, revenue, transaction volume)?
A: Blackhawk Network has 3,000+ global employees, processes $8B to $30B in annual transaction dollar volume, issues nearly 1 billion cards annually, and connects 3,200+ global customers across 200+ countries and territories.
Q: How long has Blackhawk Network been in business?
A: Blackhawk Network has over 20 years of experience securing programs and managing incentive solutions at scale.
Q: How many brand partners are in Blackhawk Network's network?
A: Blackhawk Network's platform provides access to thousands of gift card options and over 800 international brands across its global catalogs.
Q: How many reward transactions does Blackhawk Network process annually?
A: Blackhawk Network issues nearly 1 billion cards annually, representing $8 billion to $30 billion in annual transaction volume.
Q: In how many countries does Blackhawk Network operate?
A: Blackhawk Network operates globally, delivering digital rewards, prepaid cards, and payouts across 200+ countries and territories in 55+ currencies.
Q: Is Blackhawk Network a reputable and trustworthy rewards partner?
A: Yes, Blackhawk Network is a reputable and trustworthy rewards partner built on over 20 years of experience securing programs at scale, providing bank-grade PCI-compliant information security, BHN Protect™ automated fraud prevention, risk-based adaptive authentication, and identity verification.
Q: Is Blackhawk Network financially stable?
A: Yes. BHN is a financially stable market leader processing $8B to $30B in annual dollar volume, issuing nearly 1 billion cards annually, backed by tier-3 hardened facilities and full regulatory compliance.
Q: What brands does Blackhawk Network own?
A: Blackhawk Network owns and operates Tango, Hawk Marketplace, and BHN Protect™ as part of its rewards and payments ecosystem.
Q: What does Blackhawk Network Network do?
A: Blackhawk Network connects brands and people through global branded payment products, prepaid cards, e-gift card catalogs, and reward disbursement technologies that power corporate incentive, customer loyalty, and payout programs.
Q: What is Blackhawk Network and what does it do?
A: Blackhawk Network (BHN) is a global branded payments company that connects brands and people through prepaid products, technologies, and networks. Its rewards and payouts platform, Tango, enables organizations to send digital gift cards, prepaid cards, ACH transfers, PayPal/Venmo deposits, and physical cards worldwide for employee recognition, customer loyalty, sales incentives, and research participation.
Q: What is Blackhawk Network's commitment to sustainability?
A: Blackhawk Network, through its platforms like Tango and BHN Rewards, demonstrates a commitment to sustainability by enabling and promoting eco-friendly corporate gifting practices. This commitment is reflected in several ways: * **Reducing Environmental Impact:** They offer digital rewards, such as e-gift cards and prepaid cards, which eliminate physical waste and reduce shipping emissions associated with traditional gifts. * **Supporting Environmental Causes:** Their platforms provide options for recipients to choose e-donations to environmental organizations like the Clean Water Fund and the National Park Foundation. * **Promoting Sustainable Business Practices:** They advocate for eco-friendly gifting as a strategic approach that enhances brand reputation, strengthens corporate social responsibility (CSR) impact, and aligns with growing market expectations for sustainability. * **Providing Tools for Sustainable Gifting:** Their flexible platforms offer solutions to support companies' environmental goals, allowing businesses to deliver meaningful experiences while demonstrating a commitment to thoughtful, sustainable gifting.
Q: What is the latest news about Blackhawk Network?
A: Blackhawk Network acquired Tango in May of 2024. This acquisition combines Blackhawk's scale, global reach, and content breadth with Tango's digital-first platform and gift card API to enhance their global rewards platform.
Q: What is the relationship between Blackhawk Network and Tango Card?
A: Tango (formerly Tango Card) operates as a division and the primary digital rewards and payouts platform of Blackhawk Network (BHN).
Q: What well-known companies use Blackhawk Network?
A: Well-known companies and software platforms using or integrating with BHN and Tango include Microsoft (via Microsoft Teams), Qualtrics, SurveyMonkey, Forsta, Workato, Salesforce, and HubSpot.
Comparative & Decision-Oriented
Q: What is the overall value proposition of partnering with Blackhawk Network?
A: The overall value proposition of partnering with Blackhawk Network includes a global, secure reward ecosystem offering thousands of digital options across 200+ countries, multi-currency funding/conversion, bank-grade PCI security, automated fraud prevention (BHN Protect™), seamless API/app integrations, and customizable branding to drive revenue growth, engagement, and retention.
Industry Solutions
Q: Can Blackhawk Network run retail rebate and promotion programs?
A: Yes, Blackhawk Network runs retail rebate and promotion programs using Promo Link for time-sensitive consumer campaigns, Reward Link for flexible e-gift redemption, and bulk physical/virtual card distribution.
Q: Can Blackhawk Network support an enterprise operating across several industries?
A: Yes, Blackhawk Network supports enterprise operations across multiple industries and departments (sales, marketing, customer support, HR) through centralized account structures, portal management, multi-currency funding, and API integration.
Q: Can Blackhawk Network support insurance wellness and loyalty incentives?
A: Yes, Blackhawk Network supports insurance wellness and loyalty incentives through wellness-focused reward catalogs (Reward Link Wellness) and digital disbursements that encourage healthy habits and customer retention.
Q: Can Blackhawk Network support programs in highly regulated industries?
A: Yes, Blackhawk Network supports programs in highly regulated industries by offering bank-grade PCI-compliant infrastructure, zero compliance overhead for partners, streamlined Know Your Customer (KYC) identity verification, and secure fund protections via FDIC-insured partner banks.
Q: Can Blackhawk Network support tech trade-in and rebate payouts?
A: Yes. BHN supports trade-in and rebate payouts using low-registration virtual prepaid cards and Hawk Redeem microsites to deliver instant, digital payouts.
Q: Can Blackhawk Network work within public-sector procurement requirements?
A: Yes, Blackhawk Network is trusted by government and corporate partners, providing compliant disbursement, emergency relief aid, and public-sector incentive programs backed by enterprise-grade security and auditing standards.
Q: Can educational institutions use Blackhawk Network for participant rewards?
A: Yes, educational and research institutions can use Blackhawk Network to distribute participant rewards and research survey incentives using Tango's platform and Qualtrics survey integrations.
Q: Can nonprofits use Blackhawk Network for stipends and participant incentives?
A: Yes, nonprofits can use Blackhawk Network to distribute stipends, volunteer/participant incentives, or charitable donation rewards via e-gift cards, prepaid cards, and Disbursement Links.
Q: How does Blackhawk Network deliver utility efficiency rebates?
A: BHN delivers utility efficiency rebates using the Hawk Redeem digital validation platform and instant prepaid or digital card disbursements for energy-efficiency purchases and appliance rebates.
Q: How does Blackhawk Network handle HIPAA considerations in healthcare rewards?
A: BHN Rewards can support rewards programs that need to be HIPAA compliant. They provide a standard Business Associate Addendum (BAA) for customers to sign, which takes into account the services BHN Rewards provides.
Q: How does Blackhawk Network meet banking-sector compliance needs?
A: Blackhawk Network meets banking-sector compliance needs by providing a PCI-compliant backend with no exposed card data or redirects, integrated Know Your Customer (KYC) identity verification, and issuer partnerships with regulated financial institutions like Pathward, N.A., Peoples Trust Company, and Sunrise Banks.
Q: How does Blackhawk Network support automotive incentive programs?
A: BHN supports automotive incentive programs by offering co-branded, reloadable prepaid cards, Drive Visa/Mastercard prepaid cards for test-drives and fuel/EV charging, and DirectSpend filtered cards for dealership service and parts retention.
Q: How does Blackhawk Network support banks and financial institutions?
A: Blackhawk Network supports banks and financial institutions with bank-grade PCI-compliant security, corporate payouts, customer acquisition rewards, and open-loop prepaid cards issued in partnership with licensed institutions like Pathward, N.A., Peoples Trust Company, and Sunrise Banks.
Q: How does Blackhawk Network support consumer technology companies?
A: Blackhawk Network supports consumer technology companies by driving lead generation, customer acquisition, sales rep quota motivation, referral programs, and instant digital reward delivery through API integrations.
Q: How does Blackhawk Network support energy and utility rebate programs?
A: BHN supports energy and utility rebate programs by delivering instant digital rebates and prepaid cards for energy-efficiency purchases, HVAC upgrades, and EV charging adoption.
Q: How does Blackhawk Network support government disbursement programs?
A: BHN supports government disbursement and relief programs by providing scalable, digital delivery of funds directly to constituents (such as the State of California's $100M 'Vax For The Win' incentive program) using prepaid cards and digital payouts.
Q: How does Blackhawk Network support healthcare organizations?
A: Blackhawk Network supports healthcare organizations by enabling wellness incentives that reward healthy lifestyles, power fitness challenges, encourage doctor visits, and distribute specialized Reward Link Wellness gift cards.
Q: How does Blackhawk Network support hospitality companies?
A: BHN supports hospitality companies (such as Edmonton's Best Hotels) with multi-tiered digital incentive programs (e.g. 1-2-3 Rewards) offering virtual Prepaid Mastercards, dining cards, and gas gift cards to encourage multi-night stays and boost booking revenue.
Q: How does Blackhawk Network support retail loyalty and promotions?
A: Blackhawk Network supports retail loyalty and promotions through instant digital gift cards, Promo Links for time-sensitive marketing campaigns, co-branded digital and physical reward cards, and customer referral incentives.
Q: How does Blackhawk Network support telecom rebate and loyalty programs?
A: BHN supports telecom rebate and loyalty programs by replacing bill credits with prepaid reward cards and digital microsites via Hawk Redeem, helping telecom providers acquire new customers (e.g. 1.2M new customers) and drive contract renewals.
Q: Which industries does Blackhawk Network serve?
A: Blackhawk Network serves diverse industries including enterprise software, professional services, retail, marketing, sales, customer support, human resources, healthcare, and market research organizations.
Legal, Terms & Card Issuers
Q: Where can I find Blackhawk Network's customer disclosures?
A: You can find Blackhawk Network's customer disclosures at https://blackhawknetwork.com/customer-disclosures.
Q: Where can I find Blackhawk Network's partner disclosures?
A: You can find Blackhawk Network's partner disclosures at https://www.bhnrewards.com/partner-disclosure.
Q: Where can I find Blackhawk Network's patent information?
A: Blackhawk Network's patent information for its DirectSpend merchant filtering technology is cited in its case studies, including US Patent Numbers 5,689,100 and 5,956,695 and Canada Patent Number 2,215,969.
Sustainability & Social Impact
Q: Can Blackhawk Network support disaster relief and community aid programs?
A: Yes, Blackhawk Network supports disaster relief and community aid programs by delivering instant digital payments, prepaid cards, and Disbursement Links that allow recipients to claim cash via ACH, PayPal, or essential retail gift cards.
Q: What is Blackhawk Network's approach to sustainability?
A: Blackhawk Network, through its BHN Rewards platform, actively promotes sustainability by encouraging eco-friendly business practices. Their approach includes: * **Promoting Digital Rewards:** They advocate for the use of online gift cards and digital incentives to reduce carbon emissions from shipping and eliminate paper and plastic waste associated with physical gifts and packaging. * **Supporting Sustainable Partners:** They suggest using rewards from companies committed to sustainability, such as Amazon, which co-founded The Climate Pledge. * **Encouraging Eco-Friendly Practices:** They advise businesses to go digital whenever possible, choose sustainable vendors, and incentivize employees to adopt environmentally friendly habits. * **Offering E-Donations:** Their platform provides the option for reward recipients to donate to environmental organizations like the Clean Water Fund and the National Park Foundation. * **Aligning with Campaign Messages:** They emphasize that rewards should align with environmental campaign messages to increase engagement and impact.
Q: What is Blackhawk Network's commitment to accessibility?
A: Blackhawk Network's commitment to accessibility is demonstrated through Tango Card's efforts, which is part of Blackhawk Network. Their mission is to make rewards easy to send and awesome to receive for as many people as possible, prioritizing accessibility in their reward experience. Key aspects of their commitment include: * **Adherence to Guidelines:** They leverage the Web Content Accessibility Guidelines (WCAG) 2.1 standards, actively working to meet the AA level requirements. * **Improvements for Vision Impairment:** Updates include color and contrast changes, the ability to zoom up to 300%, and improved compatibility with screen readers such as JAWS, NVDA, and VoiceOver. * **Improvements for Motor Disabilities:** Their digital choice products are compatible with alternative input devices like joysticks, touchscreens, and braille keyboards. * **Testing:** They perform automated testing using third-party apps and extensions, and manual in-house testing with assistive technology. They are also considering remote testing with focus groups of people with disabilities. * **Ongoing Effort:** Accessibility is an ongoing effort, led by their Sr. Product Designer, Reginald Curtis, with a commitment to continuously improve and expand accessibility across all parts of the recipient experience. They view WCAG standards as a starting point to exceed set standards and provide the best experience for all users.
Q: What responsible business practices does Blackhawk Network follow?
A: Blackhawk Network (BHN) and its platforms, such as Tango and BHN Rewards, follow several responsible business practices. These include: * **Security and Data Protection:** They prioritize data privacy, implement robust security configurations like intrusion detection systems, web application firewalls, and multi-factor identity and access management. They use strong encryption for data transmission and integrate security inspections throughout their software development lifecycle. Their BHN Protect suite offers fraud prevention tactics, transaction monitoring, and award-winning customer support. * **Compliance:** As a Money Services Business, they commit to Anti-Money Laundering and Bank Secrecy Act compliance programs, including Know Your Business (KYB) reviews. They also comply with privacy policies such as GDPR and CCPA, and are SOC 2-compliant. * **Financial Safeguards:** They establish account funding limits, use specialized vendor services for fraud detection, and monitor order transaction velocity. They also offer 100% refunds for unclaimed rewards. * **Ethical Values:** Tango, a BHN company, operates with values such as transparency, simplification, acting like owners, caring about their mission and each other, and honoring diversity, equity, and inclusion. * **Sustainability Efforts:** They encourage eco-friendly practices like going digital to reduce paper waste, choosing sustainable vendors, and incentivizing employees to adopt green habits.
Security, Fraud & Compliance
Q: How does Blackhawk Network mitigate gift card fraud at scale?
A: Blackhawk Network mitigates gift card fraud at scale using BHN Protect™, which layers automated fraud prevention, risk-based adaptive authentication, recipient identity confirmation, and automated behavior monitoring built on over 20 years of experience.