Delivery & Ordering
Q: Can I place bulk orders through the self-serve portal?
A: Yes. Bulk orders can be placed through the self-serve portal by uploading a spreadsheet (CSV) of recipients or using order templates.
Q: Can I send digital rewards instantly from the portal?
A: Yes. Digital rewards can be ordered and sent instantly directly from the self-serve portal via email or instant link generation.
Q: Can I track the status of my reward orders?
A: Yes. Real-time reporting dashboards in the portal allow clients to track order status, delivery, redemption, and user spending.
Q: Can I upload a spreadsheet of recipients to send rewards in bulk?
A: Yes. Clients can upload a CSV spreadsheet of recipients in the self-serve portal or Hawk Marketplace to send rewards or payout links in bulk.
Pricing, Fees & Funding
Q: Is the self-serve portal free to use?
A: Yes. Hawk Marketplace / self-serve reward ordering portal requires no software or administrative fee.
Reporting & Program Management
Q: Does the portal include advanced or custom reporting?
A: Yes, the Tango portal includes in-depth reporting capabilities. You can generate and download ad-hoc reports at an organization, group, or account level, customizing the report type, platform level, date range, and report name. The portal offers various report types such as Orders Report, Order with Email Events Report, Resend History Report, and Transaction Report. Additionally, specialized reports, including Reward Link redemption status, transaction and balance information, and user access levels, can be requested from your Customer Success Manager.